Frequently Asked Questions
Find clear, honest answers to common questions about using Airis AI receptionist for your independent plumbing or emergency trades business in Ireland.
Is Airis a plumbing or heating contractor?
No. Airis is B2B AI receptionist and call-intake software. It does not provide plumbing or heating services, dispatch its own tradespeople, or diagnose technical problems.
Does Airis work for plumbing and heating businesses?
Yes. Airis is focused on Irish plumbers first and also supports plumbing & heating businesses. It captures caller details and sends callback-ready summaries to the business owner or operator.
Can Airis handle boiler or heating call enquiries?
Yes, as call intake. Airis can record a caller's description, callback number, location/Eircode, and urgency for no-hot-water, boiler, or heating enquiries. It does not diagnose faults or give boiler or gas safety advice.
Can Airis handle drain or leak callouts?
Yes, as call intake. Airis can capture details for blocked drains, leaks, and related emergency plumbing callouts, then send a summary for your business to review. It does not provide the trade service itself.
Does Airis pretend to be human?
No. Airis always explicitly introduces itself as an automated AI assistant. Honesty is crucial for client trust, so the AI never tries to deceive your callers.
What information does Airis capture?
Airis captures the caller's name, best callback phone number, specific plumbing problem description, precise location (including Eircode), and basic urgency signals (active leaks, flood risks, heating failures).
Does Airis diagnose plumbing problems?
No. Airis is strictly a structured call intake tool. It does not diagnose boiler errors, quote prices, or offer plumbing advice over the phone. It secures the facts so you have the context before calling back.
How does call forwarding work?
You keep your existing business number. You configure conditional call forwarding using standard mobile settings, which routes unanswered, busy, or unreachable calls to a dedicated Irish number provided by Airis. If you are free, you answer as normal; if you are busy, Airis handles the call.
What happens after a missed call?
As soon as the call ends, Airis structures the details into a concise, text-based job card and puts it on your secure dashboard. You can read the summary on your screen in seconds without having to listen to long voicemail recordings.
Can I try it before paying?
Yes. We offer a 14-day free trial so you can test the call forwarding and intake quality. After the trial, the plan is a simple €99/month + VAT B2B subscription with no long-term contracts.
Is customer data handled privately?
Yes. Airis acts as a GDPR-aware data processor under our standard Data Processing Agreement (DPA). We use secure, managed cloud infrastructure, and we do not sell leads to other tradespeople. Your calls and jobs remain exclusively yours.
Does it work for solo plumbers?
Yes. Airis is specifically optimized for solo owner-operated plumbers in Ireland who are on the tools all day and need a reliable, cost-effective call intake backup.
What if the caller hangs up early?
If a caller hangs up before finishing the intake, Airis still logs the call, captures their phone number, and records any partial details they shared. This ensures you never lose a lead.
Still have questions? Explore call answering for plumbing & heating businesses, check how Airis works, review B2B pricing, or read our Call Forwarding Guide.
Start capturing more jobs today
Airis is designed to answer when calls forward, helps gather the key details you need, and sends you a clear job summary. Keep your current number.