How Airis Works
Airis fits into the day-to-day work of Irish plumbers and plumbing & heating businesses. Keep your current number and use the AI receptionist as call-intake backup when you are unavailable.
The 5-Step Operational Flow
1. Register & Get Your Airis Number
When you sign up, we provide a dedicated Irish telephone number unique to your business. This number acts as the secure landing point for your forwarded calls.
2. Set Up Conditional Call Forwarding
Configure your mobile phone settings to forward calls only when you are busy, do not answer, or are out of coverage. Check out our Call Forwarding Guide for step-by-step guidance on Irish mobile networks.
3. Airis Answers Unanswered Calls
If you don't pick up within a few rings, the call routes to Airis. Our AI politely greets the customer, clearly disclosing that it is an automated assistant representing your plumbing business.
4. Gathering Key Job Details
The AI receptionist captures the caller name, callback number, issue, location (including town/Eircode), and urgency. Examples can include leaks, blocked drains, no hot water, boiler issues, or heating call enquiries.
5. Instant Callback-Ready Summary
As soon as the call ends, Airis structures the details into a concise job card and sends it to your dashboard. You can review the details on your phone and call back the customer prepared.
The Caller Experience vs. The Plumber Experience
What the Caller Experiences
A fast, polite greeting with zero holds. They are guided to explain their problem and location, giving them peace of mind that a professional business has captured their details and will call them back.
What the Plumber Receives
No need to check messy voicemail transcripts or listen to long audio. You get structured fields—name, number, problem description, location/Eircode, and urgency—instantly viewable on your mobile screen between jobs.
What happens if a call is incomplete?
Homeowners in a panic sometimes hang up early. If a caller hangs up before the conversation is finished, Airis still logs the call, records their phone number, and captures any partial details shared. This ensures you still capture a lead that would have otherwise disappeared into a silent missed call log.
Frequently Asked Questions
What happens if a caller hangs up early?
If a caller hangs up before finishing the intake, Airis still captures the caller's phone number and any partial details they shared (e.g. their name or basic issue). This ensures you never lose a hot lead and can call them back immediately.
Will my customers know they are talking to an AI?
Yes. Airis always explicitly introduces itself as an automated AI assistant for your business. It does not pretend to be a human, which ensures absolute transparency and customer trust.
Can I choose when Airis answers my calls?
Yes. By using conditional call forwarding, you control when calls route to Airis. If you are free, you answer the phone. If you are busy, on another call, or have your phone turned off, the call automatically routes to your AI assistant.
Ready to see it in action? Explore call answering for plumbing & heating businesses, review our simple B2B pricing, or configure your mobile with our call forwarding guide.
Start capturing more jobs today
Airis is designed to answer when calls forward, helps gather the key details you need, and sends you a clear job summary. Keep your current number.