Privacy Policy | Airis

Last Updated: May 10, 2026

1. Introduction

Welcome to Airis. We provide an AI receptionist and dispatcher service designed for emergency trades, such as plumbers, in Ireland. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights under the General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect and process the following data:

• Business Information: Signup details such as your name, business name, and contact details.
• Call Data: Caller phone numbers, names (if provided), job or problem descriptions, addresses or Eircodes (if provided), and call metadata (time, duration).
• Service Output: AI-generated summaries and operational logs of the calls handled.

3. How We Use Your Data

We use the data collected for the following purposes:

• To provide the AI receptionist service, answer missed calls, and capture inbound call details.
• To generate job summaries and notify the business/operator.
• To maintain the security, reliability, and audit trail of our service.
• To improve our service offerings.

4. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contract: Processing is necessary to deliver our service to our business customers.
• Legitimate Interest: Operating, securing, and improving our service.
• Consent: Where explicitly required.

5. Data Sharing

We do not sell personal data. We may share data with trusted service providers who assist us in operating our business, such as telephony providers, hosting platforms, email/SMS services, and AI technology providers.

6. Data Retention

We retain personal data only for as long as necessary to provide our service, maintain an operational audit trail, and fulfill legal or regulatory obligations.

7. Your Rights

Under the GDPR, you have the right to request access, correction, deletion, restriction, or portability of your personal data. You also have the right to object to processing. To exercise these rights, please contact us.

8. Contact Us

If you have any questions about this MVP Privacy Policy or our data practices, please contact us at: hello@airis.ie.