Emergency callout intake

Emergency plumbing calls are time-sensitive. If a customer has a leak, blocked drain, or no hot water, they usually want a fast response and clear next step.

Capturing urgent details

Airis answers when calls forward and gathers the facts a plumber needs before calling back. It asks what happened, where the job is, how urgent it is, and how to reach the caller.

Examples of callout details

• Burst pipes: water coming through a ceiling or wall.
• Blocked drains: an overflowing drain or unusable toilet.
• No hot water: heating or hot-water issues that need attention.
• After-hours calls: enquiries that arrive while you are away from the phone.

Airis does not diagnose the issue or promise immediate dispatch. It gathers the information so you can decide how quickly to respond.